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Frequently Asked Questions

General Questions FAQs

What steps are required to get a HiLook NVR online?

Hilook NVR Online Getting your Hilook NVR online and accessible for remote viewing is a straightforward process. Follow these steps...

How can I request remote technical support for my system?

Remote Assistance with Your System If you’re experiencing difficulties activating your cameras or encountering other issues, we are here to...

Does your store provide a price match guarantee?

We Offer a Price Match Policy? Yes, we do offer a price match policy! If you find a lower price...

What payment options are available for placing orders?

Options for Your Order When shopping with us, you have several convenient payment methods to choose from: Credit Card via...

What are the delivery timeframes for orders?

When you place an order, our goal is to get your items to you as quickly as possible. Here’s how...

How can I access aftersales support for purchases?

Aftersales Support for Your Purchases We understand that sometimes issues arise, and when it comes to security cameras, you want...

Are there any foreign exchange fees when buying through PayPal?

FX Fees When Using PayPal If you've recently noticed foreign exchange (FX) or foreign transaction fees charged while making purchases...
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CCTV Setup and Confirguation FAQs

How do I connect cameras to an NVR using a PoE switch and bridge

Cameras to a Network Video Recorder (NVR) Using a PoE Switch and Point-to-Point Network Expanding your CCTV system by adding...

What’s the proper way to clean a CCTV dome camera?

GPT-4o Your Outdoor Dome Camera Dome cameras mounted outdoors are prone to accumulating dirt and dust, particularly in exposed installation...

How do I add a wireless detector to the AX PRO panel?

Wireless Detector to the AX PRO Wireless Control Panel Integrating a wireless detector into your AX PRO Wireless Control Panel...

How can I set up automation devices in the AX PRO control panel?

Setting up automation devices in the AX PRO Wireless Control Panel enhances your security system's functionality, allowing for seamless control...

What’s the best way to install a new HiLook CCTV system?

Congratulations on your purchase of a Hilook IP kit! Here’s a simple guide to get you started on setting up...

How do I configure the IVS features on a Dahua NVR?

Setting up Intelligent Video Surveillance (IVS) features on your Dahua NVR allows for enhanced video analytics, making your security system...

What’s the setup process for a Hikvision apartment intercom system?

Hikvision Apartment Intercom System Establishing a Hikvision apartment intercom system involves several key steps to ensure seamless communication and functionality...

How can I update camera firmware using a Hikvision NVR?

Upgrading the firmware of your Hikvision camera directly through the NVR can enhance camera performance and introduce new features. Follow...

How do I set up motion detection alarms in iVMS-4200?

Motion Detection Alarms in iVMS-4200 This guide outlines the steps to configure motion detection alarms using the iVMS-4200 software, allowing...

How do I set presets, patrols, and patterns using the PTZ menu?

This guide provides a structured approach to setting up presets, patrols, and patterns on your Hikvision PTZ camera to maximize...

How can I configure face detection on Hikvision devices?

Detection Notifications with Hikvision Cameras Your Hikvision camera can be configured to send notifications whenever a face is detected, enhancing...

What’s the process for setting up AcuSense cameras?

Up an Accurate Perimeter Guarding System with AcuSense Cameras This guide outlines the steps to establish an effective perimeter guarding...

How do I enable push notifications in the Hik Connect app?

to Set Up Your NVR Alarm on Mobile This video tutorial provides a step-by-step guide to effectively set up your...

What steps should I follow to reset a Hikvision camera or NVR password?

to Reset Passwords on Hikvision NVRs and IP Cameras If you need to reset the passwords for your Hikvision NVR...

How do I configure remote viewing using Hik Connect?

Hik-Connect is an innovative service provided by Hikvision that combines dynamic domain name service (HiDDNS) with alarm push notifications, simplifying...
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Hikvision System Configuration FAQs

What’s the process for viewing Hikvision cameras on a PC?

Your Hikvision Cameras on a PC To view your Hikvision cameras on a PC, you can use either the iVMS-4200...

How do I change the frame rates on a Hikvision NVR?

To optimize the recording time of your Hikvision NVR, you may want to adjust the framerates for both mainstream and...

How can I adjust the light settings on Hikvision ColorVu hybrid cameras?

To adjust the light settings on your Hikvision ColorVu hybrid camera, you need to access it through the NVR’s web...

What’s the method to reset a Hikvision camera using the reset button?

Hikvision Camera Using the Reset Button To reset your Hikvision camera to its factory settings, follow these step-by-step instructions: Step-by-Step...

How can I connect a Hikvision IP camera to an NVR using a PoE switch?

a Hikvision IP Camera to a Hikvision NVR via a PoE Switch Integrating a Hikvision IP camera with a Hikvision...

How do I set up Hik-Connect using GUI version 4.0?

To set up Hik-Connect on your device using the GUI 4.0 V4, follow these steps: Step-by-Step Instructions Access the System...

How do I use the Hikvision Live-Guard app to arm or disarm AcuSense cameras?

Yes, you can arm and disarm Hikvision’s AcuSense cameras through the app, as part of the Live-Guard solution. This system...

How can I log into a Hikvision IP camera linked to an NVR?

If you need to configure your Hikvision cameras, follow these step-by-step instructions to access the camera settings through their IP...

What are the steps for setting up Hikvision cameras using an IP address?

to Configure Hikvision Cameras via IP Address Configuring Hikvision cameras through their IP addresses is a straightforward process. Follow these...

How do I disconnect my Hik-Connect account from my NVR or camera?

If you need to unbind your Hik-Connect account from your Hikvision NVR or camera, you can follow these steps. Below...

What’s the method for setting up event recording with a storage server?

Setting up a Recording Server with your system allows for dedicated storage of videos and images captured by your surveillance...

How do I download playback recordings from iVMS-4200?

Playback from iVMS-4200 Downloading video footage from the Hikvision iVMS-4200 software is straightforward and can be done for one camera...

How can I share or receive devices using the Hik-Connect app?

to Share and Receive Devices on the Hik-Connect App The Hik-Connect app allows users to easily share and receive access...

What’s the process for downloading Hikvision video files using a browser?

Downloading video files from your Hikvision device via a web browser is a straightforward process. Follow these steps to access...
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Hikvision AX Pro Alarms FAQs

How can I add a tag to the AX PRO wireless control panel?

to Add a Tag in AX PRO Wireless Control Panel Adding tags to devices in your Hikvision AX PRO Wireless...

Where can I find the verification code for the AX PRO during Wi-Fi setup?

When adding your AX Pro system via Wi-Fi, you will often need a verification code for authentication. Here’s how to...

How do I configure the DS-PKA-WLM wireless keypad for AX PRO?

Setting up the Hikvision AX Pro Wireless Keypad (model DS-PKA-WLM) is essential for enhancing the security and accessibility of your...

How do I add a wireless detector to the AX PRO system?

a Wireless Detector to AX PRO Wireless Control Panel Integrating a wireless detector into your Hikvision AX PRO Wireless Control...

What are the steps for configuring automation devices in the AX PRO system?

Configure an Automation Device in AX PRO Wireless Control Panel Setting up automation devices in the AX PRO Wireless Control...

How can I set up a wireless repeater for the AX PRO control panel?

Wireless Repeater in AX PRO Wireless Control Panel Setting up a wireless repeater with your Hikvision AX PRO Wireless Control...

What’s the procedure for setting up a wireless keypad on the AX PRO control panel?

Setting up a wireless keypad with your Hikvision AX PRO Wireless Control Panel enhances your security system by providing an...

How do I reset the AX PRO panel using the reset button

If you need to reset your AX PRO panel to its factory settings, you can easily do so with the...

What’s the process for logging into the AX PRO wireless control panel via a browser?

Into the AX PRO Wireless Control Panel via Browser Accessing your AX PRO Wireless Control Panel through a web browser...

How do I upgrade the AX PRO wireless control panel using a browser?

Upgrading your AX PRO Wireless Control Panel using a web browser is essential for maintaining system functionality and security. Follow...

How can I unbind the AX PRO panel from Hik-Connect?

If you need to unbind your AX PRO panel from the Hik-Connect app, follow these step-by-step instructions to do so...

What should I consider when selecting devices for the AX PRO system?

Devices for the Hikvision AX Pro System When selecting devices for your Hikvision AX Pro system, it's essential to consider...

What’s included in the Hikvision AX PRO package, and how do I set it up?

If you're looking to set up your Hikvision AX PRO system, watching an unboxing and full setup video can provide...

How do I invite an owner via Hik-ProConnect for the AX PRO system?

Setting up your Hikvision AX PRO system and inviting owners through the Hik-ProConnect can enhance user management and access control....
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Dahua System Configuration FAQs

What adjustments can I make to improve night vision on Dahua cameras?

Enhancing the night vision capabilities of your Dahua camera can significantly improve the clarity and usefulness of nighttime footage. Here...

What’s the procedure for updating firmware on Dahua cameras?

the Firmware on Your Dahua Camera Keeping your Dahua camera's firmware up to date is crucial for maintaining security and...

How can I set a static IP address for Dahua cameras?

Configuring the IP address for your Dahua camera is essential for ensuring that it functions correctly within your network. Here...

How can I resolve the “No Signal” or “Video Loss” error on Dahua cameras?

"No Signal" or "Video Loss" on Your Dahua Camera If your Dahua camera displays a "No Signal" or "Video Loss"...

How do I fix audio issues with Dahua cameras?

If you’re experiencing a lack of audio from your Dahua camera, there are several factors that might be causing the...

How can I remotely access my Dahua cameras?

Access Your Dahua Camera Remotely Accessing your Dahua camera remotely can be done through a few key steps, allowing you...

What steps should I follow to enable motion detection on Dahua cameras?

Motion Detection on Your Dahua Camera Configuring motion detection on a Dahua camera allows you to monitor specific areas and...

Which ports are used for Dahua P2P Cloud connections?

Ports for Dahua P2P Cloud When configuring your Dahua devices for P2P cloud functionality, it’s important to ensure that the...

What’s the correct method for formatting an SD card on Dahua cameras?

the SD Card on Your Dahua Camera If you need to format the SD card in your Dahua camera, you...

How do I disable the low-light LED on a Dahua camera?

Turning Off the Low Light LED on Your Dahua Camera To disable the low light LED illuminator on your Dahua...

How do I configure people flow control on a Dahua NVR?

People Flow Control on a Dahua NVR Setting up People Flow Control on a Dahua NVR allows you to effectively...

What’s the process for enabling people counting on Dahua NVRs?

Up People Counting on a Dahua NVR Configuring the People Counting feature on your Dahua NVR can help monitor foot...

How can I connect a PoE camera to a Dahua NVR?

a Camera to a Dahua NVR via a PoE Switch To connect your Dahua cameras to a Dahua NVR using...

What are the steps to link a Dahua camera to an NVR?

Your Dahua Camera to the NVR Integrating your Dahua camera with the NVR can be achieved easily by following these...
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Intercom Systems FAQs

What is the Hikvision SADP Tool, and how can I download it?

The SADP Tool, which stands for Search Active Device Protocol, is a free and user-friendly utility provided by Hikvision. It...

What are the steps for configuring a Hikvision IP intercom system?

Up and Configuring Your Hikvision IP Intercom System Configuring your Hikvision IP intercom system is essential for effective communication and...

What’s the setup process for a Hikvision apartment intercom system?

Setting up your Hikvision apartment intercom system requires careful configuration to ensure optimal communication and functionality. Below is a streamlined...

How can I set up indoor and outdoor intercom stations using Wi-Fi only?

Setting up your Dahua or Hikvision indoor and outdoor intercom stations using only Wi-Fi can provide a flexible and convenient...

How do I configure a Dahua IP intercom system?

Dahua IP Intercom Configuration Guide Setting up your Dahua IP intercom system is essential for effective communication and monitoring. Here’s...

What’s the method for connecting a Hikvision IP intercom to a door strike?

Connecting your Hikvision IP intercom to an electric strike allows you to control access to your premises remotely. Here’s a...

How do I enable communication between Hikvision intercom monitors?

Yes, you can communicate between Hikvision intercom monitors within an intercom system that includes two or more indoor stations. Each...

How do I link an IP intercom door station to an NVR for recording?

To connect your IP intercom door station to a Dahua or Hikvision NVR so that it records video, follow these...

Is it possible to connect Hikvision CCTV cameras to an intercom monitor?

Hikvision CCTV Cameras to a Hikvision Intercom Monitor Yes, you can add Hikvision CCTV cameras to a Hikvision intercom monitor,...

How do I set a password on a Hikvision Gen2 intercom keypad?

Configuring a password on your Hikvision Gen2 intercom keypad is essential for enhancing security and controlling access. Here’s a step-by-step...

How can I adjust the time settings on a Hikvision door station?

the Time on Your Hikvision Door Station Configuring the correct time on your Hikvision door station is essential for accurate...

How do I set up a second-generation Hikvision intercom?

Setting up your Gen2 Hikvision Intercom system is straightforward and allows for efficient communication and monitoring within your premises. Here’s...

What’s the process for setting up and configuring a Hikvision IP intercom system?

Up and Configure Hikvision IP Intercom System Setting up a Hikvision IP Intercom system is a straightforward process that involves...
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