Privacy Policy

At Security Australia ("we," "us," or "our"), protecting your privacy is very important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website www.securityaustralia.com.au (the "Site") and make purchases from our online store.

1. Information We Collect

Personal Information

We may collect the following personal information when you interact with our Site:

• Contact Details: Your name, email address, mailing address, and phone number.
• Account Information: Username for your account. Please ensure you retain your password as these are not stored with us.
• Payment Details: Credit card information, billing address, and transaction history.
• Purchase History: Details of products you’ve purchased from us.
• Customer Support Interactions: Records of communications with our support team.

Non-Personal Information

We also collect non-personal information to help improve our services:

• Browser and Device Data: IP address, browser type, and operating system.
• Usage Data: Pages viewed, links clicked, and time spent on the Site.
• Cookies and Similar Technologies: Used to enhance your experience and analyse website traffic.

2. How We Collect Information

We gather information in several ways:

• Directly from You: When you create an account, place an order, subscribe to newsletters, or contact us.
• Automatically: Through cookies and tracking technologies as you navigate the Site.
• Third-Party Services: From payment processors and analytics providers.

3. Use of Your Information

We use your information for purposes including:

• Order Processing: To process transactions and deliver products.
• Customer Service: To respond to your queries and provide support.
• Personalisation: To tailor content and product recommendations.
• Marketing Communications: To send promotional materials, with your consent.
• Legal Compliance: To meet legal obligations and enforce our terms.
• Site Improvement: To analyse data and enhance our website and services.

4. Disclosure of Personal Information

We may share your personal information with:

• Service Providers: Trusted third parties who assist in operating our business (e.g., payment processors, shipping companies).
• Legal Authorities: When required by law or to protect our rights.
• Business Transfers: In events such as mergers or acquisitions.

We do not sell or rent your personal information to third parties for marketing purposes.

5. Security of Your Information

We implement robust security measures to protect your data:

• Encryption: Secure Sockets Layer (SSL) technology for data transmission.
• Access Controls: Restricted access to personal information.
• Monitoring: Regular security assessments and updates.

While we strive to protect your information, no method is 100% secure.

6. Access and Correction

You have the right to access and correct your personal information:

• Account Settings: Log in to your account to update details.
• Contact Us: Email our Privacy Officer at privacy@securityaustralia.com.au for assistance.

7. Cookies and Tracking Technologies

We use cookies to:

• Enhance user experience.
• Analyse site usage.
• Deliver personalised content.

You can manage cookies through your browser settings, but this may affect site functionality.

8. Third-Party Links

Our Site may contain links to external websites. We are not responsible for their content or privacy practices. Please review their policies separately.

9. Children’s Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect information from minors.

10. International Data Transfers

Your information may be stored and processed in countries other than Australia. By using our Site, you consent to such transfers.

11. Changes to This Privacy Policy

We may update this policy periodically. Changes will be posted on this page with an updated effective date.

12. Contact Us

For questions or concerns about this Privacy Policy:

• Email: privacy@securityaustralia.com.au

By using our Site, you acknowledge that you have read and agree to this Privacy Policy.