When you place an order, our goal is to get your items to you as quickly as possible. Here’s how our delivery process works:
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Order Processing:
- Provided that the items are in stock, orders received before 8 AM Sydney time on business days are packed and dispatched on the same day.
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Shipping Methods:
- We utilize the most efficient shipping options available. Most deliveries within the Startrack express post network (Australian capital cities and selected major metro areas, including Perth CBD) typically arrive the next business day.
- For regional areas outside the express post network, please expect delivery within 2-5 business days.
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Delivery to PO Boxes:
- Please note that we cannot deliver to PO Boxes, as the Startrack service we use requires a signature upon delivery.
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Alternate Courier Services:
- We also collaborate with Couriers Please/Toll Priority for metropolitan areas to ensure that your parcel reaches you as quickly as possible.
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If Delivery is Delayed:
- If you have not received your items within 4 business days of placing your order, please send us an email with your full name and order number. We will investigate the delivery status immediately. In many cases, this indicates that an attempted delivery has occurred, and your parcel may be awaiting collection at your nearest post office. Don’t forget to check your spam folder for any notification emails from us.
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Delivery Attempts:
- If you are not at home during delivery, the driver may leave your parcel in a secure location, as long as it is deemed safe. If it is not safe to leave the parcel or if it is too large, you will receive a card, and the parcel will be taken to your local depot for collection.
Conclusion
By following these guidelines, you will have a clear understanding of our delivery process and how quickly you can expect your orders to arrive.
If you have further questions or require assistance, feel free to reach out!