Remote Assistance with Your System
If you’re experiencing difficulties activating your cameras or encountering other issues, we are here to help! Please follow the steps below to enable remote assistance:
Step-by-Step Instructions
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Download the SADP Tool:
- Get the SADP Tool from the official Hikvision site: Download SADP Tool.
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Download WinRAR:
- Download WinRAR to extract the SADP Tool from its compressed format: Download WinRAR.
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Install WinRAR:
- After downloading, install WinRAR on your computer. Use it to extract the SADP files once the installation is complete.
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Connect Your Computer:
- Use an Ethernet cable to connect your laptop or PC to one of the camera ports located at the back of the NVR.
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Run SADP as Administrator:
- Right-click on the SADP Tool and select "Run as Administrator" to properly launch the application.
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Download TeamViewer:
- Download TeamViewer for remote access: Download TeamViewer. Once installed, please provide us with your TeamViewer login and password. Note: Make sure to leave TeamViewer running to allow us access.
Once you complete these steps, we will be able to log in remotely to assist you with your technical issues.
Conclusion
By following the instructions above, you can enable remote assistance efficiently. If you require further help or have any additional questions, please feel free to reach out!