There are 2 methods: QR Code Method / XML Method.
For both, we have to use the ConfigTools software and go to password reset
QR code Method
If you have put in an email address when setting up the password, we can use the qr code process.
In the ConfigTools, go to last option, Password reset > Click on Reset for the terminal > the QR code in the left side will come up
XML Method
If the email address was not put in or the user does not have access to that email,
Click Reset > Choose Reset Mode: XML File > Export the file and email to us.
We will send a reset file that has to be put in on the next step to create a new password
During this process from exporting to file to importing the reset file, neither close the ConfigTool software nor turn off or reboot the camera.
Note: For the XML file, please try to send between 8:30 - 3.30pm Mon - Fri.
Note: Both the reset file and the code from the qr code scan will be valid for 24 hours.