Dahua DHI-NVR5216-16P-AI/ANZ 16 Channel AI Wizsense Network Video Recorder
Built as a 16-channel WizSense NVR for commercial and industrial IP camera systems, the NVR5216-16P-AI/ANZ integrates AI analytics directly at the recorder level - including face recognition, perimeter protection, and SMD Plus - without requiring smart cameras on every channel. All 16 ports are PoE-enabled, simplifying wiring across larger installations. No HDD is included; up to 2 drives can be fitted.
Why This Model
- AI at the recorder: Face detection, face recognition, and perimeter protection run on the NVR itself across up to 8 channels, so you can run AI-driven alerts without upgrading every camera in the system.
- SMD Plus reduces false alarms: Smart Motion Detection filters out triggers caused by leaves, rain, and lighting changes - keeping alerts meaningful on busy or outdoor sites.
- 16 built-in PoE ports: Power and data run over a single cable to each camera, eliminating the need for a separate PoE switch and cutting installation time on 16-camera deployments.
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Product Overview
Model: DHI-NVR5216-16P-AI/ANZ
Who This Is For
For integrators and security managers who need a capable AI recording platform without deploying separate AI-edge cameras across every channel, the Dahua NVR5216-16P-AI/ANZ handles intelligent analysis at the recorder level. It suits commercial sites - retail centres, medical facilities, logistics yards, and multi-tenancy buildings - where 16 IP cameras need to feed into a single managed system with meaningful analytics rather than basic motion recording. The 16 built-in PoE ports mean a single Cat6 run to each camera covers both power and data, which reduces installation time and removes the need for separate power runs at each camera position. WizSense AI runs perimeter protection across 4 recorder-side channels, face detection and recognition on 2 channels, and Smart Motion Detection Plus across 8 channels - all without requiring AI-capable cameras on every port. Where AI cameras are connected, all 16 channels receive the full analytics stack passed through from the camera.
What This NVR Actually Does
AI by Recorder
The NVR runs perimeter protection on 4 channels, face detection on 2 channels, face recognition on 2 channels, and SMD Plus on 8 channels using its own processing - no AI-capable camera required on those ports. This lets you mix standard IP cameras into the system and still get meaningful analytics.
AI by Camera Pass-Through
When WizSense AI cameras are connected, all 16 channels support the full analytics stack - face detection and recognition, perimeter protection, SMD Plus, ANPR, people counting, heat map, vehicle density, and stereo analysis - with the camera doing the processing and the NVR managing and storing the results.
16-Port PoE Switch Built In
All 16 camera ports deliver PoE power and data over a single cable run. There is no need for a separate PoE switch or injectors, which reduces rack space, simplifies cabling design, and centralises power management at the NVR.
SMD Plus False Alarm Filtering
Smart Motion Detection Plus classifies motion events as human or motor vehicle before triggering an alarm. Moving leaves, rain, shadows, and lighting changes that would activate standard motion detection are filtered out, reducing nuisance alerts across up to 8 recorder-side channels or all 16 camera-side channels.
Face Database and Recognition
Up to 20 face databases holding 20,000 images can be stored on the recorder. Each entry supports name, gender, date of birth, address, credential type, and credential number. The NVR compares detected faces against these databases in real time, supporting access management and post-event forensic search.
384 Mbps Bandwidth and H.265+ Compression
The NVR handles up to 384 Mbps incoming, recording, and outgoing bandwidth simultaneously, with support for Smart H.265+ and Smart H.264+ to reduce storage consumption. A 32-channel 1080p self-adaptive decoding capability means the system can handle mixed-resolution camera deployments without bottlenecking playback.
Who Buys This Model
- Security integrators upgrading legacy systems: Sites moving from analogue or basic IP recording to AI-assisted surveillance can connect a mix of existing standard cameras and new WizSense cameras - the NVR provides analytics on all 16 channels regardless of camera AI capability.
- Retail and hospitality operators: Businesses running people counting, heat mapping, and face recognition for both security and operational intelligence benefit from the camera-side AI pass-through across all 16 channels when paired with compatible cameras.
- Commercial property and strata managers: Building managers overseeing car parks, lobbies, and common areas who need ANPR, perimeter alerts, and face recognition consolidated into a single 1U rackmount device that fits within an existing comms room.
- Logistics and industrial site managers: Operations requiring vehicle detection, perimeter trip-wire rules on loading dock approaches, and SMD Plus filtering to cut through environmental false alarms in outdoor camera zones.
- Education and healthcare facilities: Sites with complex access management needs where face recognition against a 20,000-image database supports identification of known persons of interest across multiple camera zones.
Honest Assessment
The NVR5216-16P-AI/ANZ is a well-specified mid-range AI recorder that genuinely reduces installation complexity with its integrated 16-port PoE switch and delivers useful analytics without requiring every connected camera to carry its own AI chip. The recorder-side AI is a practical feature - 8-channel SMD Plus and 4-channel perimeter protection run on standard cameras, which keeps the total system cost manageable when not every camera position justifies a premium AI model. The 384 Mbps bandwidth ceiling and 32-channel 1080p self-adaptive decoding handle most commercial mixed-resolution deployments comfortably. What this recorder will not do is replace a dedicated video management software platform for operations that need unlimited concurrent AI channels, advanced video wall control, or open API integration with third-party systems - those requirements point toward a server-based VMS solution. It also supports only 2 HDD bays, so storage planning matters on high-bitrate or long-retention deployments. Available through Security Australia, this NVR suits installations where the priority is a self-contained AI recording system with PoE in a compact 1U form factor.
Before You Buy
Storage Planning: The NVR5216-16P-AI/ANZ supports a maximum of 2 HDDs. At 16 channels recording continuously at high bitrates with Smart H.265+ enabled, calculate your retention requirement carefully before installation. With 2 x 8TB drives (16TB raw), continuous 1080p recording across 16 channels typically yields 7-14 days of retention depending on scene complexity and bitrate settings. For longer retention periods, plan for the maximum supported HDD capacity per bay from the outset rather than upgrading later.
AI Channel Allocation: Recorder-side AI channels are fixed allocations - 4 channels for perimeter protection, 2 for face detection, 2 for face recognition, 8 for SMD Plus. These limits apply only to AI processed by the NVR itself. If you need all 16 channels running perimeter protection or face recognition simultaneously, you will need WizSense AI cameras on those ports to handle the processing camera-side, with the NVR receiving and storing the results. Plan your camera selection alongside your AI channel requirements before finalising the installation design.
Quick Fit Check
- Good match if: You are deploying up to 16 IP cameras and want a single device to handle PoE switching, recording, and AI analytics - the integrated 16-port PoE eliminates the need for a separate switch in the comms cabinet.
- Good match if: Your site needs face recognition against a managed database - the NVR holds up to 20 face databases with 20,000 images and supports real-time matching across camera-side AI channels.
- You may need a different model if: Your installation exceeds 16 cameras, requires more than 2 HDD bays for extended retention, or needs a higher-channel AI recorder - a larger-format NVR from the WizSense or WizMind range would be a better fit for those requirements.
Key Features & Technical Specifications
Real-World Scenarios
How It Compares
- Choose this if: You need AI analytics across a 16-channel system without every camera requiring an AI-capable chip - the recorder-side AI covers perimeter protection, face detection, and SMD Plus on standard cameras, keeping the overall system cost manageable.
- You may need a different model if: Your site requires more than 16 camera channels, more than 2 HDD bays, or a higher recorder-side AI channel count - a larger-format WizSense or WizMind NVR in the Dahua range would be the appropriate next step.
- Pairs well with: Dahua WizSense AI turret or bullet cameras on entry, perimeter, and ANPR positions to unlock full 16-channel camera-side AI pass-through, complemented by standard IP cameras on interior coverage positions.
Common Questions
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Do I need Dahua AI cameras on every port to get AI analytics?
No. The NVR5216-16P-AI/ANZ processes AI directly at the recorder on a subset of channels - 4 channels for perimeter protection, 2 for face detection, and 8 for SMD Plus - using standard IP cameras on those ports. The remaining channels will record video without AI filtering unless an AI-capable WizSense camera is connected. If you need AI analytics across all 16 channels simultaneously, WizSense cameras on all ports will handle that processing camera-side and pass the results to the NVR. -
How does SMD Plus differ from standard motion detection on this NVR?
SMD Plus adds a secondary classification step after motion is detected. Standard motion detection triggers on any pixel change - including wind-blown vegetation, passing headlights, and rain. SMD Plus analyses the detected object and only triggers an alarm if it is classified as a human or motor vehicle. On recorder-side processing, this applies to 8 channels. When WizSense cameras are used, all 16 channels benefit from SMD Plus filtering performed at the camera before the event reaches the NVR. -
Will this NVR support ANPR for number plate recognition?
Yes, but ANPR requires compatible ANPR cameras connected to the NVR - the recorder does not perform ANPR processing independently. When an ANPR-capable camera is connected, the NVR receives and stores plate read data passed from the camera, supports blocklist and allowlist modes, and enables searchable plate history across recorded footage. All 16 channels support camera-side AI pass-through including ANPR. -
What are the face recognition channel limits and how does face detection feed into recognition?
The NVR supports 2 face recognition configurations. In the first, 16 channels with AI cameras perform face detection camera-side and send face images to the NVR for recognition - this supports up to 16 face images per second total. In the second, 2 channels use recorder-side face detection feeding recorder-side recognition via video stream at up to 12 face images per second. The face database holds up to 20,000 images across 20 separate databases, with each entry supporting name, gender, date of birth, address, and credential details. The recorder compares captured face crops against the database in real time and logs matches and non-matches for later search. -
How many IVS perimeter rules can I configure and on which channels?
Recorder-side perimeter protection runs on 4 channels, with up to 10 IVS rules configurable per channel - this covers a combination of trip-wire, intrusion zone, and other perimeter event types. When WizSense cameras are connected, all 16 channels support perimeter protection processed at the camera. The recorder aggregates and manages all perimeter alerts across both processing modes. If you need perimeter rules on more than 4 channels without AI cameras, a higher-specification recorder with more recorder-side AI channels would be required. -
Does this NVR support 4K camera connections and 4K monitor output?
Yes. The NVR5216-16P-AI/ANZ accepts 4K IP camera streams across its 16 channels and outputs 4K resolution to a connected compatible monitor. The 32-channel 1080p self-adaptive decoding engine handles mixed-resolution deployments, but note that decoding multiple 4K streams simultaneously is more demanding than 1080p - factor this into your channel planning if you intend to run multiple 4K cameras with live multi-view display. -
Is the NVR5216-16P-AI/ANZ managed remotely and does it require a subscription?
Yes, remote access is supported via the Dahua mobile app with no confirmed mandatory ongoing subscription for basic remote monitoring. The NVR runs on embedded Linux with a local GUI and web interface for on-site configuration. Remote viewing, playback, and alert notifications are accessible through the app. For detailed account and cloud service terms applicable to the ANZ market, confirm current requirements with the supplier at the time of purchase - stocked by Security Australia. -
What does Security Baseline 2.3 mean for this NVR?
Security Baseline 2.3 is Dahua's internal cybersecurity standard applied to the device firmware and default configuration. It covers requirements including forced password change on first setup, encrypted communications, service hardening, and access controls. For installers working on commercial sites with IT security policies or government procurement requirements, the security baseline rating is a reference point for assessing the device's out-of-box configuration posture. It does not replace a site-specific network security assessment but indicates the device ships with hardened default settings rather than open factory defaults.
Downloads & Resources
No downloads available for this product.
What This Product Does
Built as a 16-channel WizSense NVR for commercial and industrial IP camera systems, the NVR5216-16P-AI/ANZ integrates AI analytics directly at the recorder level - including face recognition, perimeter protection, and SMD Plus - without requiring smart cameras on every channel. All 16 ports are PoE-enabled, simplifying wiring across larger installations. No HDD is included; up to 2 drives can be fitted.
Why This Model
- AI at the recorder: Face detection, face recognition, and perimeter protection run on the NVR itself across up to 8 channels, so you can run AI-driven alerts without upgrading every camera in the system.
- SMD Plus reduces false alarms: Smart Motion Detection filters out triggers caused by leaves, rain, and lighting changes - keeping alerts meaningful on busy or outdoor sites.
- 16 built-in PoE ports: Power and data run over a single cable to each camera, eliminating the need for a separate PoE switch and cutting installation time on 16-camera deployments.
Not sure if this suits your site?
Ask our team before ordering. We can help confirm lens choice, recorder compatibility, mounting accessories and project quantities.
Specifications
Specifications
| System | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Main Processor | Industrial-grade processor | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Operating System | Embedded Linux | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Operating Interface | Web, Local GUI | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| AI | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| AI by Recorder | Face detection; face recognition; perimeter protection; SMD Plus | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| AI by Camera | Face detection; face recognition; video metadata (human, motor vehicles, and non-motor vehicles); perimeter protection; SMD Plus; stereo analysis; crowd distribution; people counting; ANPR; vehicle density; heat map | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Perimeter Protection | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Perimeter Performance AI by Recorder (Number of Channels) | 4 channels, 10 IVS rules for each channel | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Perimeter Performance of AI by Camera (Number of Channels) | 16 channels | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Face Detection | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Face Attributes | Gender; age group; glasses; expressions; face mask; beard | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Face Detection Performance of AI by Recorder (Number of Channels) | 2 channels (up to 12 face images/s each channel) | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Face Detection Performance of AI by Camera (Number of Channels) | 16 channels | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Face Recognition | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Face Database Capacity | Up to 20 face databases with 20,000 images, with a total capacity of 2.5 G. Name, gender, birthday, address, credential type, credential No., countries & regions and state can be added to each face image. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Face Recognition Performance of AI by Recorder (Number of Channels) | 1. 16-channel FD (by camera) + FR (by recorder), image stream: 16 face images/s | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Face Recognition Performance of AI by Camera (Number of Channels) | 16 channels | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| SMD Plus | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| SMD Plus by Recorder | 8 channels: Secondary filtering for human and motor vehicle , reducing false alarms caused by leaves, rain and lighting condition change | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| SMD Plus by Camera | 16 channels | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Video Metadata | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Metadata Performance of AI by Camera (Number of Channels) | 8 channels | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Human Attributes | Top color, top type, bottom color, bottom type, hat, bag, age, gender and umbrella | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Motor Vehicle Attributes | License plate, plate color, vehicle body, vehicle model, vehicle logo, calling, seatbelt, vehicle interior, vehicle registration location. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Non-motor Vehicle Attributes | Vehicle model, vehicle color, number of persons, helmet. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Vehicle License Plate Comparison | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| ANPR by Camera (Number of Channels) | 8 channels | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| License Plate Database Capacity | 1. Create up to 20,000 plate numbers. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Audio and Video | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Access Channel | 16 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Network Bandwidth | AI disabled: 384 Mbps incoming, 384 Mbps recording and 384 Mbps outgoing | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Resolution | 32 MP; 24 MP; 16 MP; 12 MP; 8 MP; 5 MP; 4 MP; 1080p; 720p; D1; CIF; QCIF | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Decoding Capability | AI disabled: 2-channel 32 MP@20 fps; 2-channel 24 MP@20 fps; 4-channel 16 MP@30 fps; 5-channel 12 MP@30 fps;8-channel 8 MP@30 fps; 12-channel 5 MP@30 fps;16-channel 4 MP@30 fps | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Video Output | 1-channel VGA, 1-channel HDMI video output. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Multi-screen Display | Main screen: 1/4/8/9/16 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Third-party Camera Access | ONVIF; Panasonic; Sony; Axis; Arecont; Pelco; Canon; Samsung | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Compression Standard | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Video Compression | Smart H.265+; H.265; Smart H.264+; H.264; MJPEG | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Audio Compression | G.711a; G.711u; PCM; G726 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Network | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Network Protocol | HTTP; HTTPS; TCP/IP; IPv4/IPv6; RTSP; UDP; SNMP; NTP; DHCP; DNS; SMTP; UPnP; IP Filter; PPPoE; FTP; DDNS; Alarm Server; IP Search (Supports Dahua IP camera, DVR, NVS, etc.); Multicast; P2P; Auto Registration | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Mobile Phone Access | iOS; Android | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Interoperability | ONVIF 21.12(Profile T; Profile S; Profile G); CGI; SDK | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Browser | Chrome | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Recording Playback | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Multi-channel Playback | Up to 16 channels | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Record Mode | General, motion detection; intelligent; alarm; POS | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Backup Method | USB device and network | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Playback Mode | Instant playback, general playback, event playback, tag playback, smart playback (face and motion detection) | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Storage | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Disk Group | Yes | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Alarm | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| General Alarm | Motion detection; privacy masking; local alarm | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Anomaly Alarm | Camera offline; storage error; disk full; IP conflict; MAC conflict; login lock; abnormal behavior of fan; cybersecurity exception | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Intelligent Alarm | Face detection; perimeter protection; face recognition; video metadata (human, motor vehicles, and non-motor vehicles); SMD Plus; stereo analysis; crowd distribution; people counting; ANPR; vehicle density; heat map | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Alarm Linkage | Record; snapshot (panoramic); local alarm output; IPC external alarm output; access controller; audio; buzzer; log, preset; email | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Port | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Audio Input | 1-channel RCA | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Audio Output | 1-channel RCA | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Alarm Input | 4 channels | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Alarm Output | 2 channels | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| HDD Interface | 2 SATA ports, up to 16 TB. The maximum HDD capacity varies with environment temperature. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| RS-232 | 1 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| RS-485 | 1 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| USB | 2 (1 front USB 2.0 port, 1 rear USB 3.0 port) | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| HDMI | 1 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| VGA | 1 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Network Port | 1(10/100/1000 Mbps Ethernet port, RJ-45) | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| PoE Port | 16 ports, 10/100 Mbps, IEEE 802.3 af/at, 1-8 ports support ePoE | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| General | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Power Supply | 100–240 VAC, 47-63 Hz | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Power Consumption | Total output of NVR is ≤ 10W (without HDD) | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Net Weight | 2.66 kg (5.86 lb) | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Gross Weight | 3.82 kg (8.42 lb) | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Product Dimensions | 375.0 mm × 329.3 mm x 53.0mm (14.76" × 12.96" × 2.09") (W × D × H) | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Packaging Dimensions | 449.0 mm × 170.0 mm × 421.0 mm (17.68" × 6.69" × 16.57") (W × D × H) | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Operating Temperature | –10 °C to +55 °C (14 °F to +131 °F) | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Storage Temperature | –20 °C to +60 °C (–4 °F to +140 °F) | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Operating Humidity | 10%–93% (RH) | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Installation | Rack or desktop | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Certifications | FCC: 47 CFR FCC Part15, SubpartB, Class A | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Downloads
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Shipping & Warranty
3 Years Manufacturer Warranty
All IP cameras and recording devices (NVR’s/DVR’s) are covered by a 3 year back-to-base manufacturer warranty.
Our warranty is limited to the replacement of faulty items or parts and does not include damage due to incorrect fitting of parts or accessories, or damage due to mishandling the equipment once out of the box. All faults are sent to the manufacturer for inspection and diagnosis before a replacement is sent out.
Read more about the Terms & Conditions here – https://www.securityaustralia.com.au/terms-and-conditions/
Free Delivery* & Despatch Time
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Despatch Times: Products are despatched on the same day if the order was placed before 11am on any weekday, Monday - Friday. All other orders are processed and despatched within 24 hours or next business day.
Order Confirmation: Once you place an order, you will receive a confirmation email. This indicates that your order has been received in our system and is now being processed for dispatch. If your item is back-ordered or unavailable, we will notify you via email, and if we do not receive a response, we will attempt to contact you by phone as soon as possible. We value your time and strive to be prompt. If your item(s) are available for immediate shipment (within 2 days), we will process the charges and prepare the order for shipping.
Shipping Times: General shipping times for StarTrack, TNT and Allied couriers are between 1-3 working days from despatch. Longer delivery times may be caused by your package being held at your local courier depot that is beyond our control. Please contact us or the local post depot for confirmation.
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Dahua DHI-NVR5216-16P-AI/ANZ 16 Channel AI Wizsense Network Video Recorder





