If you’re having trouble accessing your Hikvision app while you’re off your Wi-Fi network, it’s essential to ensure that your remote viewing setup is correctly configured. Here are some steps to help you diagnose and fix the issue:
Step 1: Verify Remote Viewing Setup
- Ensure that you have properly set up remote viewing by following the guidelines provided in this resource:
Step 2: Check Your Modem and Port Settings
If your remote viewing setup appears to be correct, the issue may be related to your modem blocking necessary ports for connection. Below is a list of ports that need to be open for proper functionality:
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Port 80 (HTTP Access): Only required if you plan on accessing the recorder via a web browser.
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Port 443 (HTTPS): Similar to Port 80, this port is utilized for secure web access (SSL).
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Port 8000 (Server Port): Mandatory for all types of remote connections to your Hikvision device. If this port is closed, you will be unable to connect at all.
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Port 554 (RTSP Port): Necessary for remote connections related to video streaming. Without this port open, you cannot view live streams.
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Port 9010 (Hik-Connect Port): Required for using Hik-Connect accounts.
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Port 9020 (Hik-Connect Port): Also required for Hik-Connect accounts.
Step 3: Modem Configuration
To resolve connectivity issues:
- Access your modem’s configuration settings.
- Navigate to the port forwarding section and ensure that the required ports listed above are opened.
- Save any changes and restart your modem if necessary.
By following these steps, you should be able to troubleshoot and fix the issue with remote viewing on your Hikvision app. If you continue to experience problems, consider reaching out to your internet service provider for further assistance or consult the Hikvision support resources for additional guidance.
If you have further questions or need additional support, feel free to contact us!