How Can I get Remote Assistance with my system?
Are you having trouble activating your cameras? or having other issues?
Please follow the steps below.
1. DOWNLOAD SADP https://www.hikvision.com/en/Support/Downloads/Tools
2. DOWNLOAD WINRAR https://www.rarlab.com/download.htm
3. Install winrar, then use winrar to extract SADP
4. Connect an ethernet cable from your laptop / PC to the one of the camera ports at the back of the NVR
5. Run SADP as Administrator
6. DOWNLOAD https://www.teamviewer.com/ and provide us the login / password. NOTE - you must leave teamviewer on.
We will then be able to log in to help you with your issues.